When should the filters be replaced?
Depending on the model, anywhere between 3,000L and 10,000L of use. If the source water has a lot of sediment to filter, it could be substantially less. It is best to check the specific product manual and flow rate, as the latter is also a good indicator.
What can the filters remove?
Filters can remove chlorine, lead, bacteria, most viruses, heavy metals, sediment, and other common contaminants to improve taste and safety. The Trailgo Tactical XR and Trailgo RO Max can also remove all known viruses.
Can your products be used to filter salt water?
Only our Trailgo Max RO model (Reverse Osmosis) can be used to filter salt water. All of our other products are designed for fresh water sources only.
How do I store the product?
If new and unused, sealed in their original packaging, all products can be stored for a lifetime in a low humidity, cool environment. Once used, it must be disassembled and cleaned and dried before reassembly and storage.
What do I do if I have an issue?
We are happy to assist you to get everything fixed or replaced as necessary so your filter remains in good working order.
How do I return or exchange a product?
We want you to be 100% happy and satisfied with our products, and we will do what we can to help. So if you need to exchange or return an item, please click on the "Resolution Center" link below in the footer.
How can I join your Affiliate Program?
Simply click on the "Affiliate Program" link below in the footer to earn 10% commissions on all referrals + performance bonuses up to $1,000 per month!